Frequently Asked Questions

Sizing & Measurements

How do I find the right size?

All of our items are vintage and one-of-a-kind, so standard sizing (S/M/L) does not apply. Each listing includes precise measurements taken directly from the garment. Please refer to these measurements and compare them to a garment you already own before purchasing.

How are the measurements taken?

We measure each garment laid flat. Key measurements include:

• Length — from the back neckline to the hem
• Chest — straight across from underarm to underarm
• Shoulder width — straight across from shoulder to shoulder
• Sleeve length — from the shoulder point to the cuff

Please allow for a margin of error of approximately 1–2 cm.

Shipping & Delivery

Where do you ship?

We ship worldwide via Japan Post International Air Packet. Please note that delivery may not be available to certain countries. Before placing your order, check availability here: Japan Post International Delivery Information

How long does shipping take?

Orders are shipped within 1–3 business days of purchase (excluding weekends and public holidays in Japan). International delivery times vary by destination and customs clearance, but typically take 1–3 weeks after dispatch.

How much does shipping cost?

Shipping is free on all orders.

How do I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your package on the Japan Post tracking page. Please monitor your delivery status and coordinate with your local carrier or customs office as needed to ensure successful receipt.

Duties & Taxes

Will I have to pay customs duties or import taxes?

Possibly, yes. All import duties, VAT, sales tax, and any other fees incurred upon delivery are the sole responsibility of the customer. These charges are not included in our prices and vary by country. For information on your country's customs policies, please contact your local customs office before placing your order.

Condition & Vintage Quality

What does "vintage" mean for your items?

All items at NAMBA SHOUTEN are genuine vintage pieces — typically several decades old — that were made and used by real people in everyday life. This means each piece carries natural signs of age: slight fading, minor wear at seams, or small variations in color. These are not defects; they are part of the item's history and character.

Do the items have any odor?

All items are washed and aired before shipping. However, as vintage garments, some may retain a faint vintage scent. If you have concerns about a specific item, please contact us before purchasing.

Are all defects and stains listed?

We do our best to note significant flaws in each listing. However, minor signs of aging — such as slight discoloration, small fading, or subtle wear consistent with the item's age — may not be individually listed, as they are considered part of the vintage character. Please review all photos carefully before purchasing.

Returns & Refunds

Can I return or exchange an item?

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Because each item is a one-of-a-kind vintage piece, we are unable to offer replacements.

Why is there a no-return policy?

Vintage items are unique and irreplaceable. Once an item leaves our hands, we cannot guarantee its condition upon return. We strongly encourage you to review all measurements, condition notes, and photos carefully before purchasing. If you have any questions about a specific item, please contact us before placing your order — we are happy to provide additional photos or information.

Payment

What payment methods do you accept?

We accept the following payment methods:

• Credit cards: Visa, Mastercard, American Express, JCB
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• Bancontact

All transactions are processed securely at checkout.

Contact

I have a question that isn't answered here. How can I contact you?

Please use our contact page. We aim to respond within 2 business days.